FAQs

After your first time login via a new device, you will asked to confirm if you would like to add this device to trusted devices list or login just once. You may add up to 5 trusted devices.

From the dashboard, you can access the payroll setup. Under the setup, you can either manually enter employee details or upload an employee file. This section also allows to review, save, and manage employee information.

For enabling face/touch ID, you will need to set MPIN, under the profile/security preferences section. Once it is set, then face/touch ID can be enabled or disabled through the toggle.

You can navigate to My transfers section and choose transfer type. On the next screen, select the source and destination account, enter the amount, and confirm the transfer. You can also schedule the transfer for later.

With the integration of SADAD bills, iz Business provides a user-friendly experience that allows payments for utility bills, service subscriptions, or other payments.

From the dashboard, you can click on add new bills to start managing your bills. There is an “automate” option available for scheduling bill payments.

Under the card details section, you can click on get physical card option. You can then select the city & address where you wish to receive the debit card. Ordering a physical debit card comes with a charge of 35 SAR (including VAT)

● Access the POS request section, and choose Soft or Hard POS.

● Fill in mandatory details like location phone number, email, linked account, and address details.

● Specify the number of POS devices and additional options as needed.

You can refer to ‘Request History’ to see POS requests under processing.

•Through the profile screen, you can reset password, by choosing Change password option.
•You will receive an auto call on your registered mobile number to confirm this action.

Click on Forget credentials, after authentication, select forget username and then it will appear.

You can easily verify your email address as follow:
• Look for a checkmark next to your email address in the “Profile” screen.
• Look for the “Verified” label next to your email address in the “business” details.

A digital financing solution for small and medium enterprises that allows you to apply directly through the iz Business app, receive the offer, sign the contract, and have the financing amount disbursed within 72 hours.

The business must be:

• Saudi-owned business
• Have an annual turnover less than or equal SAR 40 million
• Have been operating for at least one year
• Not have an active or pending finance of the same type
• Have a valid Commercial Registration
• Meets alinma internal bank credit criteria

Upon approval and contract signing, the amount will be disbursed within 72 hour.

From the iz Business app home page>select Finance > start your application.

Update your commercial registration through the app, and then continue with your application.

You can reduce the offered finance amount or duration before accepting the final offer.

The offer will be saved for 3 days then it will expire.

Once you accept the offer, you will be redirected to the "Sign Digital Contract" page:

• Review the Contract
• Sign the contract digitally
• Enter the OTP code
• Contract must be signed before 18:20

A legal document confirming your repayment obligation. It must be signed via SMS link.

Yes. The call center will contact you during the cooling period to validate your application. 

Your finance application will be canceled, and any paid fees (except brokerage fees) will be refunded.

Once you have signed the Promissory Note and confirmed the offer, the amount will be disbursed to your account within 72 hours.

Go to "Finance" in iz Business app. You will see:

• Finance amount & duration
• Repayment schedule
• Finance Contracts

If your contract fails to execute, a popup will inform you. You will also receive a call from the support team to resolve the issue.

You can:

• Request a call back via the app
•  Call the customer service on 8004414141

Yes. You can request early settlement of your finance after disbursement

Yes. You may request a partial settlement of your finance